Bosnia and Herzegovina: Outlook

In corporate customer business we want to improve our position, especially with small and medium-sized companies (SMEs). With regard to nationalised industries, still an important sector for the Bosnian economy, we want to maintain our strong position by increasing the number of corporate relationship managers at Head Office in Sarajevo and in the regional Corporate Centres. As part of our universal banking strategy in retail business, we will extend the network by opening four more branches and also set up alternative sales channels such as mobile sales units or enter into cooperation agreements with other companies.